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| Frequently Asked
Questions |
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| Q: |
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What areas does
Forbes-Hewlett Transport service? |
| A: |
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Forbes-Hewlett
offers direct “Load and Go”
service between the greater Toronto,
ON area and most of the USA. In addition,
we are able to provide seamless service
throughout Canada and any other points
in the USA not handled directly by our
own trucks through our strategic alliances
with qualified partner carriers. For
more information, please visit: Coverage Map,
Logistics,
and California
Services. |
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| Q: |
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Does
Forbes-Hewlett handle LTL or truckload
freight? |
| A: |
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Forbes-Hewlett
specializes in transporting both
LTL and truckload freight. If
you're shipping a couple of skids
or an entire truckload, we know
what it takes to get the job done
professionally and consistently
and can be trusted to handle all
your cross-border moves. For more
information, click
here. |
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| Q: |
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Does
Forbes-Hewlett use any expedited
border clearance procedures? |
| A: |
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Yes.
We are a Free and Secure Trade
(FAST) and Customs Self Assessment
(CSA) approved carrier. This means
that we are able to take advantage
of dedicated lanes and cross the
border with accelerated customs
processing. |
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| Q: |
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Does
Forbes-Hewlett pick up and deliver
between US states (e.g.) from
Nashville, TN to Dallas, TX? |
| A: |
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No.
As a Canadian carrier, Forbes-Hewlett
does not ship between US states.
We only transport cross-border
directly between Canada and the
USA. |
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| Q: |
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What
number should one call to request
rates, track shipments, or to
arrange pick-ups? |
| A: |
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You
may request a rate quote and trace
shipments by using the Shipping
Tools
section found on this website.
The information will be provided
to you quickly, reducing your
waiting time and telephone expenses.
You may also send us an email,
view our Contact
Us
section, or call us at 905-455-2211
or 1-800-387-5832.
We look forward to hearing from
you! |
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| Q: |
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How
much notice is required when arranging
a pick-up? |
| A: |
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When
arranging for a pick-up, 24 hour
notice is usually recommended.
This helps ensure expedited service.
If you require a same day pick-up,
please make sure to contact us
early in the morning. |
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| Q: |
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What
are your hours of operation? |
| A: |
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Our
office hours are Monday through
Friday between 8am to 5pm. Our
dispatch center is open Monday
through Friday from 7am to 10pm
and extended weekend hours. |
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| Q: |
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On
what shipping lanes does Forbes-Hewlett
provide Team Service? |
| A: |
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Currently,
the only featured lane we provide
team service is California. The
transit time for teams between
our terminal in Brampton, ON and
California is 3 days. |
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| Q: |
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How
are Forbes-Hewlett’s trucks
tracked while on the road? |
| A: |
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Each
of our linehaul trucks is equipped
with the Cancom QTRACS satellite
tracking system. Every hour, this
system automatically updates our
fleet management software allowing
our dispatchers to see the exact
location of your shipment. The
trucks also have a computer terminal
on board which allows drivers
to communicate via satellite with
our dispatch center. You may track
your shipment by going to our
Tracking
section on this website or by
calling your Forbes-Hewlett representative. |
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| Q: |
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What
should one do in the event of
a cargo claim? |
| A: |
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Forbes-Hewlett
is proud to have a very low claims
ratio. But, in the unlikely event
that damage or loss occurs, please
contact
Ray Brakas (Director of Safety)
or your Forbes-Hewlett representative
and describe the situation referring
to the Forbes-Hewlett order number
or shipper's invoice number. |
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| Did
You Know? |
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| Each year, trucks
cross the Canada-USA border over 13 million times
- that's about one truck every 2.5 seconds, 24
hours a day, 7 days a week, 365 days a year. |
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Source:
Canadian Trucking Alliance
(www.cantruck.com) |
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| Border Waiting Times |
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